Terms and Conditions of Use

Thank you for visiting www.norm-co.com. By using our website and its services, you agree to these Terms and Conditions, which govern the purchase of products/services offered by Norm Holding SRL. To ensure a good experience on our website, please take the time to read these Terms and Conditions carefully. We reserve the right to update these provisions at any time without prior notice.

1. General Provisions
Our website is owned by Norm Holding SRL. By placing an order on our website, the customer agrees to the Terms and Conditions for the sale of goods/products and/or the provision of services in accordance with the legislation of the Republic of Moldova. Acceptance of these Terms and Conditions is mandatory for using our website and is in line with Law no. 284/2004 on Electronic Commerce. The relationship between the customer and Norm Holding SRL is also governed by Law no. 105/2003 on the Protection of Consumer Rights, among other relevant legislations. We may amend these Terms and Conditions from time to time, and it is the customer’s responsibility to stay informed about any changes.

2. Protection of personal data
By using the norm-co.com website you automatically agree to the collection and processing of personal data, which are necessary for the processing/confirmation/execution of orders. Personal data is only processed for legitimate purposes, such as providing the products you order, promotions, google analytics, cookies and newsletter. All information containing personal data is stored and used only for the period necessary to achieve the purposes for which it was collected and in accordance with the provisions established by Law no. 133/2011 on the protection of personal data. We use commercial security measures to prevent unauthorized access, maintain data accuracy and ensure the correct use of information on the site. Data transmission over the Internet or wireless network cannot be fully protected. Therefore, like other companies, we cannot guarantee the security of the information they provide to the Buyer, so they will do so at their own risk.

3. Order registration and payment   
Payment of orders is possible with a bank card – upon receipt of the order, you will receive the tax receipt that will confirm the payment. Online payment is made in conditions of maximum security using the bank card as a payment instrument, which allows online transactions to be carried out. After making the payment you will receive a payment confirmation to your email address. The payment processor uses a secure system based on the latest version of the 3D-Secure security standard, which means a new global approach to buyer authentication in secure online transactions. This security measure involves redirecting the user when making the payment to a secure maib page where the authentication of each cardholder is done by assigning a single-use code for each online transaction. Refunds are made only to the bank card that was used for the purchase.To make a payment, you will need to enter your bank card details. The transfer of this information is done in accordance with all necessary security measures. The information is transmitted in encrypted form and is stored only on a specialized server of the payment system.  To make the payment, the following data will be requested:o Card number (16 digits)o Expiry date (month and year)o CVC or CVV code (3 digits)o Name and surname on the payment card. All payments are processed in MDL (Moldovan lei). If the currency of the operation differs from the currency of payment, the conversion of the operation amount is carried out according to the exchange rate for card operations on the day of settlement, of the issuing bank.

4. Delivery of products / goods / services
After registering the order, the customer is provided with information on the expected date of delivery of the order by the couriers / delivery service. Delivery is made within 3-5 days after the confirmation of the order by our operators. Delivery costs 15 EUR (which will be included in the total amount of the transaction/order).  The delivery period may be extended in certain isolated situations (for example: unfavorable weather conditions, periods of public holidays, unforeseen technical problems, etc.). We will notify you if we encounter one of the previously isolated situations. You can choose any address for delivery – home, office or any other address, without additional payments. We only accept one delivery address per order. If you need to deliver the order to different addresses, please register different orders for each address. Upon receiving the products, please, in the presence of the courier, check the integrity of the packaging, the presence of the tax receipt.

5. Right of return   
According to the notion of Law no. 105-XV of March 13, 2013 on consumer protection The buyer has the right to return the product/merchandise purchased for certain reasons within 14 days from the day of payment. The funds are returned to the card from which the purchase was made. Company contacts in case of return: +37369960795 Return request processing time: 14 daysReturn conditions: the returned product must be in the same condition as it was delivered by the seller.

6. Privacy Policy
In accordance with the provisions of Law No. 133/2011 on the protection of personal data, the service provider processes personal data. Personal data is processed in good faith and is done on the basis of and in accordance with the legal provisions. The processing of personal data is carried out by mixed means (automatic and manual), in compliance with legal requirements and under conditions that ensure security, confidentiality and respect for the rights of the data subjects. The supplier collects and processes only the personal data provided by customers when placing the order: name, surname, telephone number, address, postal address  Personal data are used exclusively for the purpose of administering the site, to allow access to information specifically, for the delivery of orders or to contact the consumer in order to execute the delivery. Through this information, users and consumers become aware of the fact that their personal data will be processed and used (name, surname, telephone number, address, postal address). The service provider processes the personal data of users and consumers that are provided by browsing, using and registering on the website https://norm-co.com  Any information provided by the users and costumers of the website https:// norm-co.com  will be considered and will represent the express consent for the personal data to be used by the Provider. The provider will not disclose to a third party any of the data held, without the consent of the persons concerned, and will not sell, exchange, disclose this data with other persons, with the exceptions provided by the legislation in force (at the request of the public institutions of the state, legal bodies, courts court, also authorized to process personal data). Personal data may be processed and used by the Provider for statistical purposes and further promotion.The service provider meets the requirements of personal data security and ensures the protection of consumer data and protects it from being lost, destroyed, distorted/falsified or disclosed to third parties. Employees of the service provider are obliged to respect the confidentiality of personal data of consumers. The processing of personal data will be carried out by the authorized person of the Supplier. The provider uses security methods and technologies according to the legal provisions in force.The provider does not collect information related to transactions, such as no. to the card, expiry date, country of origin.For more details and information, any interested person can contact us by email at by phone at +373 699 60 795 

7. Contact details 
Legal name of the company: Norm Holding SRL
IDNO: 1021603002582
Legal address: Republic of Moldova Cahul 27 Valea Rece street
Physical address: Republic of Moldova Cahul strada Republicii 15/4
Contact phone: +37369090260

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